Academic Policy & Terms
Merchant Contact & Support
Direct access to the creator and engineering team behind PrepMeUp AI.
Last updated: October 2026 • Direct Student Service
■1. Direct Support Channels
PrepMeUp AI is operated directly by Ridhesh Walavalkar. There are no automated ticketing layers or third-party call centers — you deal directly with the developer and educator.
Primary Email
walavalkarridhesh@gmail.com
Average response time: < 4 hours (daily 9:00 AM – 11:00 PM IST).
WhatsApp Student Helpline
+91 98207 43178
Fast-track for urgent exam doubts and 1:1 scheduling.
■2. When to Contact Us
- Payment Inquiries & Receipts: Include your Razorpay Payment ID (`pay_...`) for instant reconciliation.
- 1:1 Mentorship Scheduling: Select your preferred weekday/weekend Google Meet time slot.
- Academic Feedback & Suggestions: Propose additional past papers or specific problem derivations.
- Data Requests: Request account updates or complete data export under DPDP Act provisions.
■3. Merchant & Operator Details
Merchant Name: Ridhesh Walavalkar (PrepMeUp AI)
Operating Jurisdiction: Maharashtra, India
Platform Architecture: Brutalist Next.js 16 + Alpine Standalone Docker + Directus CMS