Refund & Cancellation Policy
Fair and transparent terms for refunds, payment reversals, and pass cancellations.
Last updated: October 2026 • Direct Student Service
■1. 48-Hour Satisfaction Guarantee
We want you to feel 100% confident in PrepMeUp AI. If you purchase Tier 1 (₹99) or Tier 2 (₹199) and find the study notes or tools are not a good fit for your semester preparation, you may request a full 100% refund within 48 hours of payment.
■2. Automatic Full Refund Eligibility
A full refund is guaranteed under any of the following technical conditions:
- You were debited more than once for the same order due to a bank network retry.
- Your payment was successfully deducted by your bank but your account was not activated within 30 minutes.
- A scheduled 1:1 human mentorship session could not be delivered and was not rescheduled.
■3. How to Request a Refund
Send an email to walavalkarridhesh@gmail.com or WhatsApp message with:
- Your full name & registered WhatsApp number.
- Your Razorpay Payment ID (`pay_...`) or Order ID (`order_...`).
- A brief note explaining why you'd like a refund (helps us improve).
We review and approve requests within 12 hours.
■4. Processing Time & Method
Refunds are routed through Razorpay directly to your original source of payment (your UPI account, debit card, or credit card). Banks typically reflect the credited balance within 5 to 7 business days.
■5. Non-Subscription Cancellation
PrepMeUp AI passes are one-time payments with zero recurring charges. There are no recurring auto-debits, so there is nothing you need to remember to cancel. When your 180-day access expires, your account simply pauses.